Privacy Policy

We respect the privacy of visitors, customers, and partners. This policy explains what we collect, why we collect it, how we use it, and the rights available under applicable laws such as the GDPR.

Data categories

  • Contact details: name, email, and message content submitted via forms.
  • Usage data: pages visited, actions taken, and basic diagnostics collected via essential cookies or server logs.
  • Transaction data: item, price, shipping address, and status when orders are processed via third parties.
  • Communications: support threads and service notifications.

Purposes and legal bases

  • Provide services and respond to inquiries (contract performance or legitimate interests).
  • Improve site reliability and security (legitimate interests).
  • Comply with legal, tax, and accounting obligations (legal obligation).
  • With consent, store non-essential preferences (consent, withdrawable at any time).

Cookies and tracking

We use essential cookies for security and core site functions. Non-essential cookies are optional and set only if consented via our banner. You can review or change your choice at any time from the Cookies page.

Retention

  • Contact form submissions: up to 24 months to manage follow-ups.
  • Transaction records: retained according to applicable accounting laws.
  • Server logs: typically 30–90 days unless needed for investigations.

Sharing and transfers

We may use processors for hosting, email, and order fulfillment. When transferring personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms.

Data subject rights

  • Access, rectification, erasure, restriction, and portability where applicable.
  • Object to processing based on legitimate interests.
  • Withdraw consent for optional cookies without affecting lawfulness before withdrawal.
  • Lodge a complaint with a supervisory authority.

Security

We implement access controls, encryption in transit, and least-privilege practices. No system is perfectly secure; please contact us if you suspect an issue.

Children

Our services are directed to adults. If a child’s data is submitted, contact us to request deletion.

Changes

We may update this policy to reflect legal, technical, or business developments. Material changes will be signposted on this page.

Contacts

Privacy inquiries: [email protected]. We aim to respond within 30 days.